Acceptable Use Policy

This Acceptable Use Policy ("AUP") governs the use of all services provided by VMHeaven ("we", "us", "our"), including VPS, web hosting, infrastructure, add-ons, and other digital services. By using our services, you agree to this AUP. Use of our services is also governed by our Terms of Service (ToS) and Privacy Policy.

VMHeaven provides unmanaged virtual private servers (VPS), KVM-based hosting, web hosting powered by Plesk, and related infrastructure services. Our services are intended for individuals and businesses seeking privacy-first, anonymous hosting infrastructure. We provide the underlying platform; customers are responsible for the management, configuration, and use of their own instances.

• Unmanaged VPS (KVM-based, Hi-CPU & Standard)
• Web Hosting (Plesk-powered, NVMe storage)
• Network infrastructure & DDoS protection
• Anonymous deployment (no KYC required)

Our services may be used for any lawful purpose. Typical permitted uses include:

• Hosting websites, web applications, and APIs
• Running game servers, development environments, or test systems
• Operating VPNs, proxies, or privacy tools for personal use
• Running legitimate e-commerce, SaaS, or business applications
• Personal projects, blogs, portfolios, and educational use
• Automated tasks, bots, and scripts for lawful purposes

Any use not explicitly prohibited in this AUP and consistent with applicable law is generally permitted.

The use of our services for the following purposes is strictly prohibited:

• CSAM

Hosting, distributing, or engaging in any activity related to child sexual abuse material.

• Weapons, Drugs & Substances

Any content or services related to the sale, distribution, or facilitation of weapons, drugs, or illegal substances.

• Malware & Cybercrime

Creating, hosting, or distributing malicious software (viruses, trojans, ransomware, botnets, etc.).

• Phishing & Fraud

Any form of phishing, fake login pages, fraudulent activity, or deception.

• Email Spam

Unsolicited mass emails, bulk mailings, or phishing emails.

Any activity resulting in blacklist listings (e.g., Spamhaus, URLHaus) may lead to immediate suspension or termination of the service.

Any activity that negatively impacts the stability, performance, or availability of other customers or our infrastructure is prohibited. This includes, but is not limited to, excessive bandwidth usage or activities that significantly degrade system performance.

Any illegal use under German law entitles VMHeaven to immediately suspend or terminate the affected service, without prior notice and without any refund.

This applies to any form of legal violation, abuse, or breach of this AUP.

Reports or notices of illegal usage will be reviewed and may lead directly to service termination.

The customer is solely responsible for:

• All content created, stored, or hosted on our services
• All installed applications or software
• All activities of their own users, sub-users, clients, and visitors
• Ensuring their end users comply with this AUP
• Compliance with applicable laws in their jurisdiction

VMHeaven assumes no liability for damages, legal violations, or losses caused by the customer or any third party using the customer's services.

To maintain the integrity of our platform, VMHeaven reserves the right to:

• Monitor network traffic and resource usage for abuse detection
• Review reported content or activity upon receiving abuse complaints
• Remove or disable content or services that violate this AUP
• Cooperate with law enforcement authorities where required by law
• Suspend or terminate services without prior notice in cases of serious violations

We do not actively monitor the content of customer servers. Monitoring is limited to network-level abuse signals and response to third-party reports.

Customers must adhere to fair usage of network traffic. Excessive or abusive traffic that negatively affects our infrastructure or other customers may result in service throttling, suspension, or termination. For detailed rules and limits regarding traffic usage, please refer to our Fair Use Policy:

All plans include generous traffic under this fair-use policy and are not billed per gigabyte. The Streaming Dedicated line is the exception and ships with genuinely unmetered ports.

VMHeaven reserves the right to:

• Suspend services without prior notice
• Temporarily deactivate services
• Permanently terminate services

if there is a violation of this AUP, applicable law, or other policies (ToS, Privacy Policy).

VMHeaven may update this AUP. Changes apply as described in section 19 of the Terms of Service: to new orders, renewals and top-ups once the Customer has accepted them.

This AUP is part of our Terms of Service. The Customer accepts it together with the Terms when ordering.

For questions or reports, please contact:

• contact@vmheaven.io